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MK Gallery Online Shop Terms and Conditions

 

Orders

All orders are subject to acceptance and product availability. Milton Keynes Gallery (MK Gallery) aims to ensure that the pricing of products on the web pages is correct at all times, however, the web pages may not accurately reflect the correct details at the moment at which you place your order. MK Gallery cannot confirm the price of a product until your order is accepted on dispatch and reserves the right to change prices without prior notice.

 

Availability

Availability information is listed on each individual product. If MK Gallery has insufficient stock to deliver the goods you have ordered, MK Gallery will inform you by email at the address given in your order form and any sum, which may have been debited from your credit card, will be credited to you within 30 days of the date of your order. Prices of some goods may differ from those in the physical shop.

 

Pricing and currency

The total cost of your order reflects the price of the items ordered plus a shipping and handling charge for packaging and postage. You will be contacted to confirm the status of your order. All products are priced in pounds sterling (£). Prices include UK Value Added Tax where applicable.

 

Validity

By ordering a product you accept MK Gallery's terms and conditions, which can be subject to change at any time, and it is your responsibility to check them regularly before ordering products in case there are any changes.

 

Acknowledgement of order

When you have completed your order, you will be sent a confirmation email. It will state what the products are, the cost (including postage, packaging and VAT if applicable), delivery information and invoice details. If your order has been unsuccessful you will be made aware of the reason why.

 

Payment

MK Gallery accepts all major credit and debit cards. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and MK Gallery will not be liable for any delay or non-delivery.

 

Our contract

A legally binding contract between you and MK Gallery will be formed upon confirmation receipt of the dispatch of your order. This email confirmation shall represent MK Gallery's legal acceptance of the offer you made to purchase the product(s) when you completed your order. If MK Gallery confirms to you that some but not other products that you have ordered have been dispatched, the product(s) that have not been dispatched will not form part of the contract. In the event of any change, for example, in price or expected delivery date between completion of your order and contract formation, MK Gallery shall inform you and you shall at that point have the right to either (i) accept the change (in which case your email reply will represent a new offer which MK Gallery will accept upon notification of dispatch) or (ii) reject the change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

 

Safe Shopping

MK Gallery does not store any credit card details. All transactions are processed by Sagepay, which uses bank approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times. The Sagepay certificate may be viewed by clicking on the padlock at the bottom of the payment pages.

 

Delivery

All deliveries are made by Royal Mail or courier service depending on the shipment and delivery address. All items are usually dispatched within 2 working days after an order has been placed. MK Gallery aims to deliver within 3-5 working days for UK orders, within 7-14 days for European destinations and within 12-24 days for the rest of the world.  Shipping charges are calculated from your shipping address, and the weight and dimensions of the package to be delivered. Books and pamphlets are the only items over 2kg that can be sent by Royal Mail's international services. The maximum weight for sending books and pamphlets is 5kg. Orders over 5kg will be split into two separate shipments and will be charged accordingly.

 

Cancellations

Orders are executed within 5 days so cancellations are possible if you get in touch immediately. If you do find you have made a mistake please contact us immediately so that we can try to intercept your order. In the event that you should decide to cancel an order, please contact us as soon as possible, quoting your name and order reference number.

 

Returns Policy

If, for any reason you are not entirely satisfied with your order, MK Gallery will refund the value of the goods supplied. Your statutory rights as a consumer are not affected if you wish to make a return. MK Gallery will repay you the value of the goods, excluding delivery costs, within 30 days of receipt of the returned goods as long as they are received in the condition in which they were dispatched. This will be without any further charge to you except the direct cost of returning the goods. Please appropriately package the items with a copy of the original invoice and send it to MK Gallery. For the return of high value goods, MK Gallery recommends that you use a recorded delivery. Please contact us by phone on 01908 676 900 or email shop@mkgallery.org if you would like to obtain authorisation of your return. MK Gallery is not responsible for non-delivery of returned items. The return address is MK Gallery, 900 Midsummer Boulevard, Central Milton Keynes, MK9 3QA.

 

Damaged goods or incorrect deliveries

The purchased goods must be stored by you in appropriate conditions. If you do not store them in appropriate conditions, MK Gallery cannot be held responsible for faults or problems that arise as a result. Any claim by you in respect of any shortages and/or defects in the goods must be notified to MK Gallery by you within 7 days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number. Failure to notify MK Gallery will deem you to have accepted the goods. In addition for defective goods, MK Gallery will refund you reasonable costs incurred for postage of the goods, but shall have no further liability to you. If you do not notify MK Gallery accordingly, MK Gallery shall have no liability for any defects and you shall be bound to pay for the goods.

 

Force majeure

MK Gallery shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

Your undertakings and warranties

You warrant that the information given on your order form is complete and accurate.

 

Profits

All our profits go to support the work of MK Gallery.

 

Privacy

MK Gallery will never share any of your personal information (your address, email, phone number, etc) with any third party (meaning any person or organisation not connected to the gallery). Your information will only be used for the purpose of processing your orders and contacting you about your orders. If you have given us permission to contact you for other purposes, you may also receive emails about gallery news, events and information.

 

Governing law and jurisdiction

These terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.

 

3D Secure

3D Secure is a payment verification protocol used by major credit card companies, branded as 'MasterCard Secure Code' and 'Verified by Visa'. Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the card to make internet purchases. Cards registered with 3D Secure could require the user to enter a Personal Identification Number (PIN) code. This is not the same PIN code issued with the card. In basic terms, 3D Secure verifies card details, offering the country of issue and other card holder details to the proposed vendor. Depending on the information returned by the 3D Secure system, MK Gallery can elect to send the goods as requested, deliver goods only to the card holder's address (instead of a nominated address) or in a very limited number of cases, we can decide to cancel an order. MK Gallery uses the 3D Secure system to prevent credit card fraud. The system is completely automated and we do not store any of the data provided by the 3D Secure system.

 

MK Gallery Trading Limited
All MK Gallery Shop transactions are processed via the Gallery's trading arm, MK Gallery Trading Limited. MK Gallery Trading Limited is a Limited Company Registered in England and Wales No. 4469234. Registered office:

MK Gallery Trading Limited
3 Theatre Walk
Central Milton Keynes
MK9 3PX

VAT Reg. No. 991 2630 10
Tel: +44 (0)1908 558321
Fax: +44 (0)1908 558308
Email: info@mkgallery.org

 

MK Gallery Trading Limited is a wholly owned subsidiary of MK Gallery.

 

MK Gallery
MK Gallery is a Limited Company registered in England and Wales, No.2422890. Registered Charity Number 1059678.
Registered Office:
3 Theatre Walk
Central Milton Keynes
MK9 3PX

 

Contact us

If you have any questions regarding MK Gallery Shop, its products or an order that you have placed please call 01908 676 900 or email us at shop@mkgallery.org.